Policy
Shipping & delivery
Everything you need to know about how, when, and where we deliver.
Free over $60
Standard shipping is on us above $60. Below that, a flat $7.50.
Ships within 24h
Orders before 5pm local ship the same business day.
40+ countries
From the US, Canada and Mexico to UK, EU, Australia and beyond.
Tracked & insured
Every package comes with end-to-end tracking and insurance.
Delivery windows
| Region | Standard | Express |
|---|---|---|
| United States | 3–7 business days | 1–3 business days |
| Canada / Mexico | 4–8 business days | 2–4 business days |
| Europe / UK | 7–12 business days | 3–5 business days |
| Australia / NZ | 8–14 business days | 4–6 business days |
| Rest of world | 10–18 business days | 5–8 business days |
Duties & taxes
For international orders, any import duties and local taxes are calculated and shown transparently at checkout — so there are no surprise fees when your package arrives.
Lost or delayed packages
If your package hasn't moved for 7+ days or arrives damaged, just email help@sollistic.shop with your order number and we'll either reship or refund — your choice.