Policy
Returns & refunds
30 days. No interrogation. No restocking fees.
How a return works
- Email returns@sollistic.shop with your order number and a quick line about why.
- We email back a prepaid return label, usually within a few hours.
- Pop the item in any padded envelope or the original box, stick the label on, and drop it at any carrier point.
- Refund hits your card 2–5 business days after we receive it. We'll email you the moment it ships.
What's covered
- · Changed your mind — no questions asked
- · Item arrived defective or damaged
- · Wrong item or wrong variant shipped
- · Item stopped working in the first 90 days
What's not covered
- · Hygiene-sensitive items (e.g. opened seat cushions) where the seal is broken
- · Customized or personalized items
- · Items returned after the 30-day window
- · Gift cards
Need to start a return?
returns@sollistic.shop